At Firetech Safety Systems (Firetech Engineers Pvt. Ltd. — “Company”, “we”, “our” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and safeguard your personal information when you visit our website or interact with us.

1. Information We Collect

Information you provide

  • Name
  • Email address
  • Phone number
  • Company name (if applicable)
  • Project details and enquiry information
  • Any information you submit through our contact form or via WhatsApp

Information collected automatically

When you browse the site, we may automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on the site
  • Referral source
  • Cookies and similar technologies

2. How We Use Your Information

We use the information collected to:

  • Respond to your enquiries
  • Prepare and provide quotations
  • Communicate with you about your project requirements
  • Improve our website and user experience
  • Analyse website performance and visitor behaviour
  • Comply with applicable legal obligations

We collect your information only for business enquiries and quotation purposes. We do not sell your personal information.

3. Cookies

Our website uses cookies and similar technologies to support core functionality, manage consent and remember your language preference when you use the translation feature.

You can manage or disable cookies through your browser settings. Disabling cookies may affect parts of the site.

4. Third-Party Services

Our website uses the following third-party services, each of which may collect information in accordance with its own privacy policy:

  • Netlify — to host the website and securely process website form submissions.
  • CookieYes — to record and manage your cookie-consent choices.
  • Google Translate — to offer the site in English, Hindi and Telugu.
  • Google Fonts — to serve the typefaces used across the site.
  • Google Maps — to provide directions to our office.
  • WhatsApp — to let you contact us directly about our products and services. Messages you send are governed by WhatsApp’s own privacy policy.

5. Sharing of Information

We do not sell, rent or trade your personal information. We may share information only:

  • With trusted service providers who help us operate our website or business
  • Where required by applicable law or legal process
  • To protect our legal rights or prevent fraud

6. Data Retention

We retain enquiry information for as long as necessary to respond to your request, fulfil the purpose for which it was collected, and meet our legal, tax and contractual obligations. When information is no longer required, it is securely deleted.

7. Data Security

We implement reasonable administrative, technical and organisational measures to protect your information against unauthorised access, disclosure, alteration or destruction.

While we take these steps, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

9. Your Rights

Subject to applicable law, including India’s Digital Personal Data Protection Act, 2023, you may have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your information where legally applicable
  • Withdraw your consent to future communications
  • Nominate another person to exercise these rights on your behalf

To exercise any of these rights, contact us using the details below. We will respond within a reasonable period.

10. Children’s Privacy

Our website and services are intended for businesses and professionals. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page along with a revised effective date. Please review it periodically.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Firetech Safety Systems
Plot No. 695, Street No. 1,
Subash Nagar, Jeedimetla,
Hyderabad, Telangana – 500055, India

Email: info@firetechss.com
Phone: +91 814 2525 170

See also our Terms of Service.